Hotel Gema Puerto De La Cruz, Puerto de la Cruz (Tenerife) ➤ Reviews, Rooms & Prices 2025

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About the Hotel

Calle Blanco 13, Puerto de la Cruz (Tenerife), Spain, 38400

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Twin Room Terrace

Max:

2 persons

Bed options:

2 Single beds

Sea view

Shower

room details

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Junior Suite Balcony

Max:

4 persons

Bed options:

2 Single beds

City view

Shower

room details

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Twin Room Balcony

Max:

3 persons

Bed options:

3 Single beds

City view

Shower

Balcony

room details

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Getting around

A list of all available modes of transport

City Centre

Puerto de la Cruz (Tenerife)600 m

Airports

Tenerife Norte (TFN) 27.3 km

Tenerife Sur (TFS) 90.7 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Really good Hospitality

“The staff's genuine friendliness and willingness to help made my stay lovely. Their attention to our needs really enhanced the experience.” view full review

Delicious Breakfast

“The breakfast buffet was excellent! A wide variety of delicious and fresh options made for an energizing start to my day.” view full review

Perfect Cleanliness

“I was amazed at how spotless the bathroom was, providing a refreshing and relaxing experience during my stay.” view full review

Lovely Pool Area

“The small pool was clean and inviting, with pristine towels and a perfect atmosphere for relaxation.” view full review

General

Non-smoking property
Free Wi-Fi
Free off-site car park
Safe deposit box
24-hour reception
Rooms/ Facilities for disabled
Wheelchair access
Luggage storage
Lift
Currency exchange
Hairdresser
Bicycle storage
Multilingual staff

Services

Paid airport shuttle
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

Paid breakfast
Restaurant
Bar/ Lounge area
Coffee/Tea in lobby
Free breakfast
Buffet breakfast

Children

Cots

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Television in lobby

Room features

Wi-Fi in rooms
In-room safe
Mini-bar
Sitting area
Rooftop terrace
Ironing facilities

Bathroom

Hair dryer
Free toiletries

Media

Flat-screen TV
Cable/ Satellite television
Telephone
AM/FM alarm clock

Room decor

Parquet floor

Location

Calle Blanco 13, Puerto de la Cruz (Tenerife), Spain, 38400

Map view

Calle Blanco 13, Puerto de la Cruz (Tenerife), Spain, 38400

City landmarks

Zoo

Loro Park

1.9 km

Castle

Castillo de San Felipe

830 m

Garden

Botanical Garden

1.8 km

Av. de Cristobal Colón

Lake Martianez

1.2 km

Park

Parque Taoro

940 m

Av. de Cristobal Colón

Costa Martianez

1.2 km

22 puerto de la cruz tenerife santa de tenerife

Puerto de la Cruz Casino

1.2 km

Garden

Jardin de Orquideas de Sitio Litre

820 m

La Paz

San Amaro

1.0 km

Mall

Las Piramides de Martianez

680 m

Church

All Saints Church

660 m

Risco Bello

Jardin Aquatico

1.4 km

Nearby

Square

Plaza Charco

240 m

Church

Church of Our Lady of the Rock of France

500 m

Beach

Ermita de San Telmo

580 m

Plaza de La Iglesia

Agustin de Betancourt y Molina Statue

210 m

Museum

Museo Arqueologico

310 m

Museum

Museo del Pescador

340 m

Church

San Juan Church

200 m

Beach

Playa del Muelle

290 m

Calle El Lomo

Puerto Street Art

350 m

Casa de La Aduana 1a Calle Lonjas S/N.

Museum of Contemporary Art Eduardo Westerdahl

320 m

Calle de San Telmo

Playa de San Telmo

580 m

Park

Plaza de Victor Perez

230 m

38400 Puerto de la Cruz

Puerto de la Cruz lighthouse

550 m

Square

Plaza de la Iglesia

240 m

Calle San Juan

Iglesia de San Francisco Siglo XVIII

200 m

38400 Puerto de la Cruz

Taoro Garden

260 m

38400 Puerto de la Cruz

Hornos de Cal Puerto de la Cruz

300 m

Calle de Santo Domingo

Punta del Viento

330 m

Restaurants

SAIGON Delice

150 m

Calle de San Juan 24 (Junto al Hotel Maga)

Casa Tinguaro"s

180 m

Calle San Juan Numero 17 Bajo El Hotel Nopal

Casa Mel

120 m

Calle Cupido 7

Turkish kebab

130 m

Calle Nieves Ravelo n 2

Freddino

160 m

Plaza del Charco 8

Al-Amir

230 m

2 Calle Puerto Viejo

De Locos Tenerife

170 m

Calle Iriarte 10

Bar Cafetria Los 19

210 m

Calle de San Juan # 16 a solo una cuadra de La Plaza del Charco

El Limon

340 m

Calle Esquivel 4

MusiCafe

230 m

Calle San Juan 11

EMBUDOcafe

230 m

Calle San Juan 11

Reviews and Ratings

Feedback from previous guests about their experience.

74%

liked the hotel and would stay again

Comfortable

Friendly staff

Lack of air conditioning

Limited dining options

7.4/10

Very good

Rooms

7.6

Location

7.4

Service

8.8

Dining

6.4

Stuart

United Kingdom, May 2024

7.8/10

The hotel was very comfortable with twin beds, although it was quite warm in November without air conditioning. While there was no balcony, a cooling fan in the room helped regulate the temperature. The service was fantastic, with friendly staff who cleaned the rooms daily. The location was perfect, just 2 minutes from the harbor and surrounded by shops and restaurants.

Rooms

8.0

The rooms were comfortable and had twin beds. Despite the lack of air conditioning, a cooling fan was provided in case it got too hot.

Service

9.0

The staff was super nice and friendly, ensuring the rooms were cleaned daily. They were also helpful in providing information about parking and other services.

Location

8.0

The location was perfect, only 2 minutes from the harbor and surrounded by shops and restaurants. However, parking could be a challenge as the hotel lacked its own parking.

Dining

7.0

Facilities

7.0

Comfortable

Lack of air conditioning

Oliver

United Kingdom, September 2023

7.0/10

I had a mixed experience at this hotel. The rooms were spacious and had a very handy little fridge, which was great for keeping drinks cool until 4 pm. The bed was big and comfortable, although only a double bed. The service was exceptional, with the staff being extremely friendly and helpful. However, the noise from the adjacent nightclubs made it hard to sleep. The dining options were average, and the meals could use more variety. The hotel's location was convenient for exploring the city but challenging for parking.

Rooms

8.0

The rooms were quite big with a big and comfortable bed. The fridge was a nice touch for keeping drinks cool until 4 pm.

Service

9.0

The service was exceptional, with the staff being extremely friendly and helpful. They even changed our room without any problems.

Location

6.0

The hotel's location is perfect, just two blocks from the main plaza and close to the city center. However, the nearby nightclubs caused a lot of noise, making it hard to sleep.

Dining

5.0

The dining experience was average at best, with drinks being dispensed from a machine. More menu options could enhance the experience.

Facilities

7.0

The hotel lacks parking, and guests need to seek advice in advance due to the narrow streets and traffic around. Other than that, the facilities were satisfactory.

friendly staff

noise issue

Louis

United Kingdom, September 2023

8.0/10

The hotel is in a perfect location, just two blocks from the main plaza with shops and restaurants all around. The rooms are always clean and comfortable, equipped with a double bed and a cooling fan for hot days. The service is outstanding, with super nice and friendly staff who are always ready to help. The noise from nearby bars might be a bit bothersome, but nothing major to worry about.

Rooms

8.0

The rooms are always clean and comfortable, with a double bed and a cooling fan provided for hot days.

Service

9.0

The service is top-notch, with extremely friendly and helpful staff who make you feel welcomed.

Location

9.0

The location is perfect, just two minutes from the harbor, surrounded by shops and restaurants. Parking can be a bit challenging due to the hotel's lack of parking facilities.

Dining

7.0

The dining experience is fine for all tastes, offering typical options for the area.

Facilities

7.0

The facilities are adequate, catering to basic needs without any extra frills.

Jay

United Kingdom, August 2023

8.0/10

My stay at the hotel was a mixed experience. The rooms were on the smaller side, but clean and the bed was comfortable. However, being situated right onto the street where an all-night party in the local nightclub took place made it quite noisy, and the lack of air conditioning was inconvenient, especially in November.

Rooms

7.0

The rooms were clean and the bed was comfortable, although on the smaller side.

Service

9.0

The staff was the best, really helpful, and always smiling. They were very friendly and accommodating, changing our room straight away without any problems.

Location

8.0

The location was perfect in the city center, close to the main plaza, and very close to the beach. However, parking can be a struggle as the hotel has none, but the receptionist offered helpful advice to navigate the narrow streets.

Dining

8.0

The dining experience was fine, with a good selection of local cold cuts that satisfied my taste. It was good for the price, considering it's a 3-star hotel.

Facilities

8.0

The hotel had some nice facilities like car hire, laundry service, and tours/ticket assistance, making the stay convenient.

Frederick

United Kingdom, June 2023

6.6/10

The hotel offers rooms for 50-60EUR with a tub available until 4 pm at no extra charge, but they are unfortunately located above very loud bars. The service is prompt and accommodating, with daily cleaning and towel changes. The location is central, making it convenient for a quick visit to Puerto de la Cruz, but noise from adjacent nightclubs can disrupt sleep. The dining options are quite basic with limited variety. Overall, the hotel provides decent value for the price paid.

Rooms

7.0

The rooms come with a tub and are available until 4 pm at no extra charge, but the noise from loud bars below can be disruptive.

Service

8.0

The staff quickly changed our room to address the noise issue and provided daily room maintenance. They were friendly and responsive.

Location

6.0

The hotel is centrally located in Puerto de la Cruz, just two blocks from the main plaza. However, the noise from adjacent nightclubs can be a downside for those sensitive to sound.

Dining

5.0

The dining options are simple with limited choices, so it may not satisfy those looking for variety.

Facilities

7.0

The hotel offers standard facilities for a comfortable stay, but nothing extraordinary.